UPM Tech Services - Residents

University Park North

1 Buckingham Way to 235 Buckingham Way
Internet and TV service is provided by Apogee. To register your account please connect to the Apogee wireless network and visit myresnet.com. You must sign up with your SF State email address.
 
WiFi: Apogee
Cable TV: Apogee (connection instructions)
 
For technical issues please call the Apogee support center at 1-888-478-8864.
 
240 Buckingham to 295 Buckingham, Winston Drive
Internet and TV services is provided by UPM Technology Services, via Comcast.

Residents are provided a password and voucher code for the Resent wireless nework by their Area Coordinator, see the Voucher Code section below for contact information.

WiFi: Resnet
Cable TV: Comcast (connection instructions)
 

For technical issues relating to the Resnet wireless, to clear/reset your voucher code, or to add a wireless device that can not use a voucher code, please fill out the UPM Technology Service Request Form or call (415) 405-2272.

University Park South

Internet and TV services is provided by UPM Technology Services, via Comcast.

Residents are provided a password and voucher code for the Resent wireless nework by their Area Coordinator, see the Voucher Code section below for contact information. 

WiFi: Resnet
Cable TV: Comcast (connection instructions)
 

For technical issues relating to the Resnet wireless, to clear/reset your voucher code, or to add a wireless device that can not use a voucher code, please fill out the UPM Technology Service Request Form or call (415) 405-2272.

Voucher Code Information

Voucher codes are for wifi access in UPS and in the areas of UPN covered by the Resent wireless network.

Your voucher code is provided by your Area Coordinator.

UPN: Cherie Bachman, cbachman@sfsu.edu

UPS: Jamila Sheresse Cambridge, jscambri@sfsu.edu

  • Each resident receives their own voucher code. Please do not share your code
  • Each voucher code will allow you to add up to 8 devices. If you hit the 8 device limit, you may request a voucher code reset. A reset will clear all existing devices from your voucher, allowing you to re-add up to 8.
  • You may use your voucher codes for any guests you have visiting, those uses do count against your 8 device limit.

Game Systems, Apple TVs, Smart TVs, & Other Wireless Devices

Not all wireless devices can use the voucher code system and must be manually authorized by UPM Tech Staff. If you have a devices that does not having a built in web browser, you will need to provide us with its MAC address and type of devices you're adding. For most games systems and Smart TVs, the following steps should work:

  • Connect your device to the Resnet wifi using the connection password (not your voucher code) and leave the device on if possible.
  • Fill out a Service Request Form with the type of device your are adding and the device MAC address.